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Service Policy 

By accepting Rested Cocoons services, you agree:

  • To check with your general pediatrician if your child has any medical conditions which prevent him/her from being sleep trained safely.

  • To disclose your child’s medical condition (if there is any).

  • To the information surrounding your child to be used in case studies. Please note, that no identifying information will be used, and all names will be changed.

  • Not to share the information received from us with a third party.

  • To pay the invoice prior to the consultation date and acknowledge that if the invoice has not been paid, no services will be provided.

  • If we do not hear from you/ are unable to reach you for a period of time or you miss a pre-arranged call/meeting time, we will assume that all is going well, and no support is required.

  • Once the payment is made, the confirmation notice will be sent to you via email within 24 hours of receipt of payment.

Refund Policy

  •  All products and service refund requests must be received within 4 weeks (30 days) of the original purchase date. Refunds on a product and/or service will only be issued once per product and/or service. All purchases will be refunded back to the original payment source, whether credit card, bank account, or PayPal account.

  • Due to the amount of time, effort, and commitment provided within a consultation, refunds are not provided once the Sleep plan is sent.

  • For all Express rest calls: no refund is provided if cancelled within 24 hours. You may reschedule an appointment within 2 weeks if you notify us within 48 hours of your appointment. This helps to ensure that all our customers are receiving the help they need in a timely manner.

  • Due to the nature of online content, refund requests for Rested Cocoons self-led guides & online courses cannot be processed.   

  •  Unused consulting services will NOT be partially refunded, but consulting services where a sleep plan has not been created are valid for 6 months after purchase.

  • Consulting services are nontransferable.

  •  Email packages and text messaging follow ups may be paused once per package for a maximum of 2 weeks for cases of illness, travel, natural disasters, etc. Should your request to extend for a period of more than 2 weeks, your package will automatically be forfeit. If there are fewer than 2 weeks of the email package remaining, the package may not be paused for any circumstance.

  • To request a refund for any service, please email us at Refunds will be processed on a weekly basis, usually 7-10 days from the time we receive your request.

  • If you have any questions about our policies, please contact us. We’d be happy to answer your questions

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